Can’t Access Contacts on iOS Device? Correct It with Our Triple-Step Troubleshooting Guide

Created a fun Contact Poster for yourself, but none of your contacts can view it? Whether it’s a software bug preventing the feature from working as it should or an innocent mistake you made when creating your poster, we’ll help you resolve this issue quickly.

1. Enable Name and Photo Sharing with Contacts

If you created your Contact Poster recently, you may have accidentally disabled the feature that allows you to share your poster with your contacts. It’s alright—mistakes happen, and enabling the feature again will only take a few seconds! Follow the steps below:

1. Open thePhone app on your device and head to theContacts section from the bottom.
2. TapMy Card at the top of your contact list, and then tapContact Photo & Poster .
3. Now, check whetherName & Photo Sharing is enabled. If not, toggle it on.
4. Make sure theShare Automatically setting is set toContacts Only .

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If someone you know has set up their Contact Poster and you can’t see it, simply ask them to follow the steps above and ensure the feature is enabled!

2. Delete and Recreate the Contact Poster

If the above fix doesn’t work, we recommend deleting your Contact Poster entirely and creating a new one. Here’s how you can delete your current Contact Poster:

1. Launch thePhone app and go to your contact card by tappingMy Card .
2. TapContact Photo & Poster and then tap theEdit button below your current Contact Poster.
3. Swipe up on aContact Poster and tap theTrash icon. To confirm your selection, tapDelete .
4. Finally,create and customize a new Contact Poster for yourself and your contacts.

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3. Disable Name and Photo Sharing and Restart Your iPhone

Perhaps a software bug is the culprit behind this issue. Fortunately, the simplest way to fix software glitches like this one is restarting your iPhone. Before you restart your iPhone, head toPhone > My Card > Contact Photo & Poster and disableName & Photo Sharing .

Whether you’re using a model with a notch or Dynamic Island or an old-school iPhone with a physical Home button,restarting your iPhone, even if the buttons aren’t working , is pretty straightforward. After you turn your iPhone back on, follow the steps above to enableName & Photo Sharing again.

It’s Time to Get Your Contact Posters Back

If none of the troubleshooting steps we mentioned above worked, you may be experiencing this issue due to an iOS bug. Fortunately, Apple periodically rolls out software updates to resolve well-known problems like this. While it isn’t ideal, we recommend waiting it out until a new update is available. Alternatively, you can contact Apple Support for expert assistance.

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